BNG SRL ensures the application of the 24-month legal guarantee provided by the Consumer Code, articles 128 and following in favour of the consumer, who buys products for personal use (or for purposes unrelated to his professional or business activity) which have a lack of conformity. The lack of conformity, subject to a Legal Guarantee of conformity, exists in the event that the purchased product is defective or does not allow the use to which goods of the same type usually serve, or is a product that does not conform to the description made by the seller. The Warranty does not cover product defects resulting from normal wear, abnormal or improper use, accidental events (e.g. fall) and in any case maliciously caused to the product itself, nor covers defects resulting from repairs carried out in accordance with procedures or by unauthorized centers.
For the return of Products that the Consumer considers to be defective and/or defective and/or non-compliant, BNG SRL reserves the right to request the sending of photographs with attached images of the Product for which you ask to be able to enjoy the guarantee referred to in the Consumer Code, attesting, if possible, the reason for warranty/ request. In the event of acceptance of the Consumer’s complaint, BNG SRL will send a communication with any return authorization and instructions for return at its expense. In any case, before returning the Product, the Consumer is invited to wait for instructions or proposals from BNG SRL. In case of failure to comply with the above conditions (for example, failure to authorize the return, return with a courier other than that indicated by BNG SRL), the guarantee will not be applicable or may not operate in whole or in part.
Refunds rights
You have the right to withdraw from this contract within 14 days, indicating in any case the reasons for the withdrawal.
The deadline for withdrawal is 14 days, starting from the day on which you or a third person appointed by you, other than the carrier, took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (eloisa@benegasacademy.com) by means of an unequivocal statement of your decision to terminate this contract. For the expiration of the right to be respected, it is sufficient to send the communication concerning the exercise of the right of withdrawal within the expiry of the right of withdrawal.
If a buyer exercises the right of withdrawal, the product must be returned in the original form and packaging, complete and accompanied by the delivery note coupon.
The buyer will bear the shipping costs for the return of the Products, including those deriving from the various customs entities.
Refunds effects
In the event that you withdraw from this contract, we are obliged to return it immediately and, in any case, within fourteen days from the day of receipt of notice of withdrawal from the contract, all the amount we have received from you (except for the additional costs that were determined by choosing a shipment other than the standard one offered by us).
The same method of payment used by you at the time of the original payment will be used for the refund, subject to other agreements; in no case will charges be imposed for the refund. We may withhold the refund until we have received the goods or until we are provided with documentation attesting the shipment of the goods.
The customer must return or deliver the goods to us immediately and, in any case, within fourteen days of the day on which he informed us of the withdrawal from the contract. The terms are deemed to be maintained if the goods are shipped before the expiry of the fourteen days.
The customer will be called to account for any depreciation of the goods if, from the verification of the status, characteristics and operation, it will emerge that it is attributable to the wrong use by the customer himself.
Particular notes
If you wish to exercise your right of withdrawal, please send us an email to: eloisa@benegasacademy.com.
All costs of return will be borne by the customer, even in case of any customs duties.
Information regarding online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission assigns to consumers the possibility to resolve online disputes, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can seek out-of-court agreements on disputes arising from online purchases and service contracts.
Personal rights protections
Please read the Privacy Policy at the following link